All our products carry a 1 year guarantee for complete peace of mind.
Our products are carefully inspected prior to despatch to ensure customer satisfaction. We want you to enjoy your product for many years. To help ensure this, please make sure you regularly maintain your product (as described in your user manual).
If for some reason your product develops a problem, please refer to the user manual for guidance as well as visiting our trouble shooting pages before contacting us, as in 9 out of 10 cases this will normally rectify the problem.
If your problem still persists then please call our friendly customer care team who have specialist knowledge in dealing with all types of enquiry. Our team will endeavour to resolve any queries you have in the shortest possible time.
Before you call, please have ready the following details:
Product model number and serial number (located on product's the data plate).
Internal QC identification number (this will be located beneath the container and resemble a price gun sticker)
User name/Order number and delivery post code
Our Office hours are:
Monday-Friday 7:45am – 5:30pm
Saturday ` 7:00am – 1:00pm
Alternatively, you can e-mail us providing the above details to:
A member of our customer care team will then contact you.